JoiBiz Hosted Call Center
JoiBiz offers complete Call Center solution for both inbound and outbound call centers.
JoiBiz Hosted Call Center solutions enable organizations to easily and cost-effectively manage multiple, geographically dispersed agents, it also helps organizations achieve business continuity and customer service resiliency in the event of a network outage, natural disaster or some other unforeseen event. In fact, companies that have dispersed operations – remote call centers and/or home-based agents spread throughout a region, country or even globally -- benefit most from JoiBiz call center solution.

JoiBiz Call Center Features

ACD with Skill-Based Routing
Get your customers to the right agents

Call Recording
Robust call recording and retrieval capabilities

CRM Integration
Out-of-the-box integration with JoiBiz CRM and many other CRM vendors

IVR (Interactive Voice Response)
Automate interactions with your clients to route the call and present automated information

Call Center Dashboard
Web Based customized real time display
Agent Monitoring - Listen, spy, or whisper to agents
Call Control - Pickup, transfer or hang up
To see more about JoiBiz Dashboard (Click Here)

JoiBiz Queue Stats

JoiBiz Queue Stats display accurate information for your call center activity.
Reports can be exported as pdf files and to Excel.
A variety of metrics are available:
Service Level Agreement
Abandon Rates
Call Distributions
Agent Activity and a lot more.

JoiBiz Predictive Dialer

JoiBiz Dialer is an application for Outbound Call Centers. JoiBiz Dialer is an auto-dialer application designed for blast messaging, polling, and telemarketing needs. The JoiBiz Dialer may be used in conjunction with JoiBiz PBX to maximize the efficiency of Customer Service Representatives in call center environments.

JoiBiz Dialer Features
Hundreds of concurrent dials
Web interface for campaign setup, scheduling, uploading sound files, and number pools.
Campaign statistics including throughput, call duration, polling results.
Easy integration with JoiBiz CRM applications.